Payment Policy

About Credit/Debit Card

In keeping with our published standards, supported card brands are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For clarity, the specific options available for a transaction are displayed securely during checkout.

Security and Failed Payments

To keep expectations transparent, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. As part of this policy, a declined or incomplete payment does not create a confirmed order; customers should verify details or contact the issuer before trying again.

Payment Processing

In keeping with our published standards, every store price and transaction total is presented in USD. Under this standard, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Charges and Reversals

For clarity, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. To keep expectations transparent, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (651) 300-1499
Physical and return address: 644 E 2nd St, Duluth, Minnesota 55805, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclket.shop