Privacy Policy

Information Practices

For customer assurance, this Privacy Policy describes how hexclad handles personal information for its United States storefront and customer services. In practical terms, the policy applies when a person browses the site, places an order, contacts support, or interacts with store advertising.

Information We Collect and Why

For eligible requests, information may include identifiers and contact details, purchase records, payment-related data handled by processors, device and browser signals, approximate location, website activity, communications, and inferences. In practical terms, personal information supports storefront operation, payments, fulfillment, returns, service, fraud prevention, security, legal compliance, measurement, and improvement.

Your U.S. Privacy Choices

Where applicable, we do not sell personal information for money, although some advertising disclosures may be considered a sale, sharing, or targeted advertising under CCPA/CPRA or other state laws. In keeping with our published standards, eligible consumers may request access, correction, deletion, or portability and may exercise Do Not Sell or Share rights without unlawful discrimination. As a service commitment, we honor a recognized Global Privacy Control (GPC) signal where applicable and may verify identity before completing a request.

Cookies, Analytics, and Ads

For eligible requests, essential services, preferences, analytics, fraud controls, Google Ads, Remarketing, and Conversion Tracking may rely on Cookie or similar technologies. Under this standard, google and authorized partners may use these technologies to measure advertising and provide relevant promotions, subject to their own controls and applicable law.

Retention, Security, and Requests

As a service commitment, information is retained only as reasonably needed for orders, service, fraud prevention, accounting, disputes, and legal compliance. For clarity, we maintain reasonable security measures while recognizing that no online transfer or storage method is risk-free. Consistent with these terms, children under 13 are not the intended audience, and consumers may send privacy requests using the contact information provided below.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclket.shop
Phone: (651) 300-1499
Physical and return address: 644 E 2nd St, Duluth, Minnesota 55805, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)