Shipping Policy

Where We Ship

For eligible requests, hexclad ships orders only to valid addresses within the United States. Consistent with these terms, we provide free standard shipping for all orders delivered in the United States.

Processing and Transit

For a straightforward customer experience, please allow 1–2 business days for order processing before the package leaves our facility. As part of this policy, after dispatch, standard transit normally takes 4–6 business days.

Shipment Visibility

For a straightforward customer experience, tracking information is provided when the order ships so customers can follow delivery progress. For clarity, delivery estimates can be affected by carrier operations, weather, incorrect addresses, or events beyond reasonable control.

Customer Responsibilities

For eligible requests, please confirm the delivery address at checkout and notify customer service quickly about a possible error. Where applicable, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 644 E 2nd St, Duluth, Minnesota 55805, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclket.shop
Phone: (651) 300-1499