Refund Policy

Eligibility Window

To keep expectations transparent, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. As part of this policy, items should be returned with the included components and in a condition suitable for inspection.

Items Outside the Convenience-Return Program

Consistent with these terms, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. In keeping with our published standards, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Refund Processing

Under this standard, begin a return by contacting customer service with the order information and the reason for the request. Under this standard, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Who Pays Return Shipping

As a service commitment, for an approved no-reason return or exchange, return shipping is paid by the merchant. To keep expectations transparent, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

Before and After Shipment

In practical terms, orders may be cancelled before shipment, while shipped orders follow the return process in this Refund Policy. As part of this policy, returns use 644 E 2nd St, Duluth, Minnesota 55805, United States by default, subject to any different authorized address supplied for the specific request.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (651) 300-1499
Physical and return address: 644 E 2nd St, Duluth, Minnesota 55805, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclket.shop